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FAQ’s

What is Refine Clinical Wholesale?

Refine Clinical Wholesale is a trusted supplier of top-quality cosmetic products, aimed at smoothing, lifting, hydrating, and rejuvenating the skin. We have an amazing network of clients, including doctors, who use these innovative products to work their magic.

What Are The Brands You Sell?

We sell some of the leading brands in the cosmetic industry including Eloquence, Teoxane, Juvéderm, and more. Browse through our products to find what’s right for you.

Why should I buy from Refine Clinical Wholesale?

We keep our products at an amazing price, and we have a quick turnaround from ordering to delivery. All Products are CE certified.

Delivery:

How long will it take to receive my order?

We have a range of different delivery options, which will impact how long it takes for you to receive your parcel, but we will always do our best to ensure that you receive your parcel in a timely manner. See the delivery options below.

What delivery options are available?

UK Mainland – All orders placed before 3pm Monday – Thursday will be sent the same day for Next Day via DPD (To be delivered any time between 7am – 7pm) – Excluding Saturdays, Sundays & Bank Holidays.

Northern Ireland – All orders placed before 2pm Monday – Thursday will be sent the same day for Next Day via DHL (To be delivered any time between 7am – 7pm) – Excluding Saturdays, Sundays & Bank Holidays.

Next Working Day Delivery 10.30 – All orders placed before 3pm Monday – Thursday will be sent the same day for Next Day 10.30 via DPD (To be delivered between 7am – 10.30am) – Excluding Saturdays, Sundays & Bank Holidays.

Next Working Day Delivery 12.00 – All orders placed before 3pm Monday – Thursday will be sent the same day for Next Day 12.00 via DPD (To be delivered between 7am – 12pm) Excluding Saturdays, Sundays & Bank Holidays.

Saturday Delivery – All orders placed before 3pm Friday will be sent the same day for Saturday via DPD (To be delivered Saturday between 7am – 7pm).

Saturday Delivery 12.00 – All orders placed before 3pm Friday will be sent the same day for Saturday 12.00 via DPD (To be delivered Saturday between 7am – 12pm).

Saturday Delivery 10.30 – All orders placed before 3pm Friday will be sent the same day for Saturday 10.30am via DPD (To be delivered Saturday between 7am – 10.30am)

All orders placed on Friday after 3pm will be sent Next Day via DPD (To be delivered Monday between 7am – 7pm) Unless Saturday Delivery or Saturday 10.30/12.00 has been selected.

Click and Collect:

At Refine Clinical Wholesale, our click and collect policy means that you can quickly place your orders and collect them at a time that suits you.

You can collect from our building in Leigh, Greater Manchester: This address is:

1 Guest Street
Leigh
Greater Manchester
WN7 2RP

There is gated car parking on site.

What time can I collect my order?

You can collect your order 2 hours after you have placed it online.

Collection times:

  • Monday to Friday: 11am – 5pm

Parcel Protection Options?

We offer Parcel Protection on all parcels for an additional fee of £7. This covers your order when in the hands of the courier. If you purchase Parcel Protection and your parcel is damaged, lost or delayed, Refine Group will replace the goods as quickly as possible.

If you choose not to take out Parcel Protection, you will need to open an investigation with DPD. This can be a lengthy process, sometimes taking several weeks, with no guarantee of the full refund. DPD will only insure your parcel up to the value of £100 if Parcel Protection isn’t chosen. After the investigation, if DPD have lost the parcel, they will only refund you £100. This is DPD’s policy, not Refine Group’s, so the refund comes from DPD.

Orders:

What if I order more than 20 items?

When making orders of 20 items or over. Contact our team of dedicated account managers. You can reach us via WhatsApp, by clicking on the live chat icon, email: sales@refinegroup.co.uk or phone: 01617061247.

Our Price Match Guarantee:

If you find a better price on another reputable website, we will match it. Contact us via WhatsApp, by clicking on the live chat icon, email: sales@refinegroup.co.uk or phone: 01617061247.

Discount Offers:

We offer a range of discount codes and offers, which you can use at the check-out. If you are a new customer, make sure to get our New Customer Discount, by signing up. You will then receive an email with a 10% off code.

Sign up to our newsletter and you can save up to 30% with our various monthly offers, including free next day delivery. You will also be notified when products go on sale, or any other promotional offers.

Returns and Refunds:

If you receive a faulty or damaged product, please do NOT dispose of the product. If the product is disposed of Refine Group will not be able to refund or replace the product. We ask for you to contact our office immediately in which we can advise the next step.

We are unable to accept returns, unless deemed faulty or damaged. Due to the nature of the products, once products have left our supply chain, we are unable to ensure that the products are of acceptable quality and have been stored as per manufacturer’s advice. Apologies for any inconvenience caused.

Once an order has left our warehouse, we are not responsible for any changes made by the customer to the courier service.

We cannot accept any returns that come back damaged or not in secure packaging.

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