This is to inform you of our privacy policy and all the information that we record about you. It sets out the conditions under which we may process any information that could identify you and information that could not.

We take seriously the protection of your privacy and confidentiality.

All visitors to our websites are entitled to know that their personal data will not fall into the hands of a third party.

When you create an account, use our contact form on our website, buy a product or service from us or agree to our terms and conditions, a contract is formed between you and us.

We may use this in order to:

Verify your identity for security purposes

Sell products to you

Provide you with our service

Provide you with suggestions and advice on products, services and how to obtain the most from using our website

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

We may process information on the basis where there is legitimate interest, either to you or to us, of doing so. For example, we may process your data on this basis for the purpose of:

Record keeping for the proper and necessary administration of our business

Responding to unsolicited communication from you to which we believe you would expect a response

Protecting and asserting the legal rights of any party

Insuring against or obtaining professional advice that is required to manage business risk

Protecting your interests where we believe we have a duty to do so

We are subject to the law like everyone else, sometimes we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they request or if they have the authorisation such as a search warrant or court order. This can include your personal information.

When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business.

We keep identifiable information such as name and email address to be able to track communications with you.

When we receive a complaint, we record all the information you have given us We use that information to resolve your complaint. If you complaint requires us to contact someone else, we may give some of the information contained in your complaint to that person. We try to do this as infrequently as possible, but it is a matter of our sole discretion as to whether we do give information, if we do, and what information it is.

Cookies are small text files that are placed on your computer/phones hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience. If you leave a comment on our website you may opt into saving your details in cookies. These are for you convenience so that you do not have to fill in your details again when you leave another comment. These cookies last for 1 year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your log-in information and your screen display choices. Log-in cookies last for 2 days, and screen option cookies last for 1 year. If you select ‘Remember Me’, your log-in will persist for 2 weeks. We use cookies in the following ways:

To track how you use our website

To keep you signed in our site

To record your answers to surveys and questionnaires on our site

To record the conversation thread during a live chat with our support team

At any time you may review or update personal information that we hold about you, by signed in to you account on our website.

To obtain a copy of any information that is not provided on our website you may send us a request at sales@refinegroup.co.uk.

If you wish us to remove personal information from our website, you may contact us at sale@refinegroup.co.uk. Removing personal information may limit the service we can provide for you.

When we receive any request to access, edit or delete personal information we shall first take reasonable steps to verify your identity before granting you access or taking any action. This is to safeguard your information.

We do not sell or provide services to children, nor do we market to children.

If you are not happy with our privacy policy or you have any other complaints, please tell us by email – sales@refinegroup.co.uk

Using this website you accept the policies set in this policy