We want you to feel 100% confident in using our services. That is why we offer a 14-day returns policy. Here’s how it works:

If you receive a faulty, incorrect or unfit for purpose product, Please do NOT dispose of the product. If the product is disposed of Refine Group will not be able to refund or replace the product. We ask for you to contact our office immediately in which we can advise the next step.

We are unable to accept returns, unless deemed faulty, incorrect or not fit for purpose. Once products have left our supply chain, we are unable to assure products are of acceptable quality and have been stored as per manufacturer’s advice. In the interests of patient safety, returned products would not be able to be re-sold. Apologies for any inconvenience caused.

Once an order has left our warehouse we are not responsable for any changes made by the customer to the courier service.

We cannot accept any returns that come back damaged or not in secure pacakaging.